Effective Date: 11.11.2025

This Know Your Customer (“KYC”) Policy outlines the identification and verification standards applied by Veladur (“we,” “us,” “our”), owned and operated by Finstar Technologies Ltd., Marshall Islands. The purpose of this Policy is to establish a transparent, secure, and compliant onboarding framework that protects the Platform from fraud, money laundering, sanctions violations, and other unlawful activity.

By creating an account or using the Veladur trading Platform (“Platform”), clients agree to comply with this Policy.

1. Purpose of KYC Procedures

The KYC process is designed to:

• Confirm the identity of each client
• Ensure compliance with applicable AML/CTF regulations
• Assess eligibility and risk level
• Prevent fraudulent use of accounts
• Verify the lawful origin of funds and assets
• Support ongoing monitoring and security controls

KYC is required before full access to Platform services is granted.

2. Eligibility Requirements

To open and maintain an account, clients must meet the following criteria:

• Must be 18 years of age or older
• Must not be a resident of the United States
• Must not be a resident of a jurisdiction subject to sanctions or international restrictions
• Must have full legal capacity to enter into binding agreements
• Must not be acting on behalf of a sanctioned entity or individual
• Must not provide false, misleading, or incomplete information

Veladur reserves the right to deny or revoke access at its discretion.

3. Information Required for Verification

As part of standard KYC procedures, clients may be required to provide the following identification data:

• Full legal name
• Date of birth
• Country of residence and nationality
• Residential address
• Telephone number
• Email address
• Government-issued identification document (passport, national ID, or driver’s license)
• A live photo/selfie or video verification (if requested)
• Proof of address (utility bill, bank statement, government letter, etc.)
• Proof of wallet ownership for cryptocurrency withdrawals (if applicable)

Incomplete or unclear submissions may result in delays.

4. Verification Process

Veladur performs verification in several stages:

a. Identity Verification

Documents are screened for authenticity, expiry, manipulation, and consistency with submitted details.

b. Address Verification

Address documents must be recent (typically not older than 3 months), clearly display the client’s name and address, and originate from a legitimate source.

c. Liveness / Biometric Confirmation

Veladur may ask clients to perform facial-verification procedures to confirm identity and prevent impersonation.

d. Wallet Ownership Verification

For crypto withdrawals, Veladur may require:
• A signed message from the receiving wallet
• Screenshot/video of wallet ownership
• Blockchain transaction records

This ensures withdrawals are transferred to wallets owned by the account holder.

5. Politically Exposed Persons (PEP) Screening

Veladur screens all applicants for PEP status.

Clients must not open an account on behalf of a PEP, unless approved after Enhanced Due Diligence (EDD).

PEP screening includes:

• National and international political positions
• Close relatives and known associates
• High-ranking public functions

EDD measures may include verification of source of wealth and ongoing monitoring.

6. Enhanced Due Diligence (EDD)

EDD is triggered when:

• A client is classified as a PEP
• A document discrepancy exists
• Activity appears inconsistent with the client profile
• The client operates from a high-risk jurisdiction
• Unusual (high value or irregular) withdrawals are requested
• Funding methods raise risk indicators

EDD may require:

• Source of funds documentation
• Financial statements or employment information
• Additional ID documents
• Confirmation of trading intentions
• Delay of withdrawals until checks are completed

Veladur may refuse continuation if EDD requirements are not satisfied.

7. Ongoing Monitoring

Veladur continuously monitors:

• Account activity
• Deposits and withdrawals
• IP addresses and login behavior
• Trading patterns inconsistent with profile
• Multiple accounts tied to the same individual or device

Monitoring may result in:

• Temporary account restrictions
• freezing of funds for investigation
• additional document requests

Veladur is not obligated to disclose monitoring actions.

8. Failure to Pass KYC

Failure occurs when:

• Documents are fraudulent
• Information does not match
• Signature or face verification fails
• The client refuses to cooperate
• A sanctions or regulatory match is found

Consequences may include:

• Account suspension
• Withdrawal restrictions
• Report filing where required
• Permanent account termination

9. Account Security Responsibilities of the Client

Clients agree to:

• Maintain accurate personal information
• Promptly notify Veladur of changes
• Respond to verification requests
• Use only wallets and payment methods in their own name
• Avoid account sharing or proxy access

Violation may result in removal or restrictions.

10. Right to Request Additional Information

Veladur may request further documentation at any time to comply with:

• AML/CTF regulations
• Platform risk rules
• Transaction monitoring requirements
• Withdrawal verification standards

Clients must comply within the timeframe specified by Veladur.

11. Data Protection

Veladur handles client data in accordance with GDPR principles:

• Personal data is processed lawfully and securely
• Only essential verification data is retained
• Clients may request deletion of personal data, subject to legal retention requirements
• Some data cannot be deleted if retention is mandatory under AML laws

See our Privacy Policy for full details.

12. Account Deletion and Data Removal

Clients may request account deletion by contacting:
[email protected]

Account deletion includes:

• Closure of active access to the Platform
• Removal of marketing subscriptions
• Termination of login credentials

However, Veladur must retain KYC/AML records for legally required retention periods, even after deletion, in accordance with AML/CTF obligations.

13. Amendments

Veladur may revise this Policy at any time.
Continued use of the Platform constitutes acceptance of any updated version.