Effective Date: 11.11.2025

This Withdrawal Policy outlines the rules, procedures, and conditions governing the withdrawal of funds from accounts operated on the Veladur trading Platform (“Platform”). By submitting a withdrawal request or using the Platform, you (“Client”) agree to the terms described below.

Veladur is owned and operated by Finstar Technologies Ltd., Marshall Islands.

1. General Principles

• Clients may request withdrawals at any time, subject to account status, margin conditions, and compliance checks.
• Withdrawals are processed in the same method of payment used for the original deposit, where reasonably practicable.
• Withdrawal requests are handled securely and may require additional verification before approval.

Veladur may reject or delay a withdrawal if regulatory or security requirements are not met.

2. Eligibility for Withdrawal

A withdrawal may be processed only if:

• The account has passed the required KYC verification
• The client has sufficient free margin available
• No open trades require funds to maintain margin requirements
• The requested amount is available in the account balance
• The client is not subject to compliance restrictions or active investigations

Funds tied to open positions cannot be withdrawn.

3. Withdrawal Processing Time

Veladur aims to process withdrawals within:

• 2–3 business days for standard requests
• Faster processing may occur for cryptocurrency withdrawals

Processing times are estimates and may be extended due to:

• High withdrawal volume
• Incomplete verification
• Enhanced Due Diligence reviews
• Sanctions screening
• Technical or banking delays

Veladur is not responsible for delays caused by third-party payment providers, blockchain congestion, or external financial institutions.

4. Withdrawal Methods

Veladur supports withdrawals through:

• Bank transfer
• Debit/credit card reversal (where applicable)
• Cryptocurrency transfer to a verified wallet

Veladur may, at its discretion, request additional documentation for withdrawals exceeding internal risk thresholds or for crypto wallet ownership confirmation.

5. Crypto Withdrawals

Cryptocurrency withdrawals may require:

• Proof of wallet ownership
• Signed message verification
• Screenshot or video of wallet
• Matching personal information
• Transaction hash confirmation within blockchain networks

Veladur may hold or decline transfers if wallet ownership is unclear or suspicious activity is detected.

6. Fees

• Veladur does not charge withdrawal fees on its end.
• Third-party fees may apply depending on:
– Payment processor
– Bank charges
– Blockchain network fees
– Intermediary financial institutions

Veladur is not responsible for fees applied by external entities.

7. Withdrawal Limits and Restrictions

Veladur may impose restrictions due to regulatory or operational requirements, including:

• Withdrawal holds required during ongoing identity verification
• Holds related to anti-fraud investigations
• Delayed processing where unusual activity is detected
• Restrictions for sanctioned or high-risk jurisdictions
• Internal risk controls to comply with AML regulations

There are no fixed withdrawal limits imposed by Veladur, but all withdrawals must respect international AML/CTF regulations.

8. Anti-Fraud Measures

Veladur may delay or block withdrawals where:

• The client fails to verify identity
• Account activity appears inconsistent with known profile
• The source of funds is unclear
• Multiple requests from unverified devices occur
• Suspicious trading patterns or rapid in/out transfers are detected

Veladur reserves the right to request updated documents at any time.

9. Account Ownership Requirements

Withdrawals may only be made to:

• Accounts or wallets owned by the Client
• Payment sources used originally for deposits (when applicable and supported)

Veladur prohibits withdrawals to:

• Third-party accounts
• Anonymous wallets
• Accounts linked to U.S. persons or sanctioned jurisdictions

Failure to comply may result in account suspension.

10. Dispute Resolution

If a client disputes the timing or approval of a withdrawal, Veladur will:

• Review the case
• Request additional documents
• Provide documented reasoning where applicable

Veladur’s decision may be final where compliance obligations require strict action.

11. Cancellation of Withdrawal Requests

Clients may cancel pending withdrawals only before they enter the processing stage.
Once processing begins, cancellation may no longer be possible.

12. Abuse and Irregular Activity

Veladur prohibits:

• Abuse of platform mechanisms
• Using withdrawals for money-laundering purposes
• Rapid deposit-withdraw cycles without trading activity
• Attempting to bypass KYC or EDD procedures

Veladur may restrict withdrawals if abuse is suspected.

13. System and Technical Issues

Withdrawals may be temporarily paused during:

• Scheduled system maintenance
• Platform security upgrades
• Technical or server interruptions
• Banking network outages

Veladur will resume normal processing once systems are restored.

14. Closure of Account and Withdrawal

Upon account closure:

• The client may request withdrawal of any remaining funds
• Remaining funds may only be paid out after settlement of open positions
• Closure requests may require updated identification documents
• Funds cannot be withdrawn to third-party accounts

Veladur will comply with legally required retention of KYC/AML data.

15. Amendments

Veladur may update this Withdrawal Policy without prior notice.
Continued use of the Platform indicates acceptance of the revised terms.